Refund policy
At Everden, we want customers to feel confident with every purchase. This policy operates in addition to any rights available under applicable consumer law.
30-Day Return Request Period
Customers may request a return within 30 days of delivery for a refund or exchange.
To begin a return, contact hellotryeverden@gmail.com with:
- The order number
- The reason for the return
- Clear photographs of the product and packaging, where relevant
- Details of any damage, defect or incorrect item
Returns sent without prior authorisation may not be accepted because Everden must first provide the appropriate return instructions and destination.
Authorised returns should be sent to:
Everden
3/1, 27 McPhail Street
G40 1DN
United Kingdom
Customers should not send an item until Everden has confirmed that the return is authorised. The customer remains responsible for using the correct address and, for change-of-mind returns, obtaining appropriate proof of postage.
Change-of-Mind Returns
For a change-of-mind return, the item should be in its original condition and must not have been used beyond what is reasonably necessary to inspect it. It should be returned with its original packaging and included accessories where reasonably possible.
Everden may make a lawful deduction where handling has reduced the product's value. This does not affect statutory rights, including any cancellation rights that apply to eligible online purchases.
Unless required otherwise by law, the customer is responsible for change-of-mind return postage. Everden recommends using a tracked service and retaining proof of postage.
Damaged, Defective or Incorrect Items
Customers should inspect their order after delivery and contact Everden promptly if an item is damaged, defective or incorrect.
The customer should provide the order number and clear photographs or video showing the issue. After review, Everden may offer an appropriate replacement, repair, refund or other remedy in accordance with applicable consumer law. Everden will cover reasonable return costs when it asks for a damaged, defective or incorrect item to be returned.
Nothing in this policy limits a customer's statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods.
Exchanges
Exchanges are subject to stock availability. Where a direct exchange is unavailable, Everden may issue a refund and invite the customer to place a new order.
Refunds
Everden will notify the customer after receiving and inspecting an authorised return. If approved, the refund will be issued to the original payment method.
Everden processes approved refunds within 5 to 10 business days. The customer's bank or payment provider may require additional time to display the funds.
Where applicable law requires an earlier refund deadline, Everden will follow that deadline. For eligible UK distance-sale cancellations, statutory refund and cancellation rights remain unaffected.
Order Cancellations
Customers who wish to cancel an order should contact Everden as soon as possible. Everden will try to stop fulfilment but cannot guarantee cancellation once processing or dispatch has begun.
If an order has already been dispatched, the customer may need to follow the return procedure after delivery. This does not affect any statutory cancellation right.
Non-Returnable Items
Everden may refuse a return where the item has been used beyond reasonable inspection, deliberately damaged, altered, returned incomplete or sent outside the applicable return period, except where consumer law requires a remedy.
Any product-specific hygiene restriction will apply only where it is lawful, clearly disclosed before purchase and relevant to the condition in which the product was supplied.
Contact
Return and refund requests should be sent to hellotryeverden@gmail.com before anything is posted back.