Privacy policy

About This Policy

Everden operates this store and website, including its information, content, features, tools, products and services, to provide customers with an online shopping experience. The store is powered by Shopify.

This Privacy Policy explains how Everden collects, uses, stores and shares personal information when someone visits the website, makes a purchase, submits a review, contacts Everden or otherwise uses the services.

Personal Information We Collect

Depending on how a customer uses the store, Everden may process:

  • Contact information, including name, email address, telephone number, billing address and delivery address
  • Order and transaction information, including products viewed, placed in a basket, purchased, returned, exchanged or cancelled
  • Payment and billing information processed by Shopify and authorised payment providers
  • Account information, preferences and saved settings
  • Customer-service communications and information supplied with an enquiry
  • Review content, photographs and other material voluntarily submitted by a customer
  • Device and usage information, including IP address, browser, device identifiers and interaction with the store
  • Cookie and similar technology data, subject to applicable consent requirements

How Information Is Collected

Everden may collect information:

  • Directly from the customer
  • Automatically through the store and permitted cookies or similar technologies
  • From Shopify, payment processors, fulfilment partners and other providers acting for Everden
  • From advertising, analytics and business partners where permitted by law

How Everden Uses Personal Information

Everden may use personal information to:

  • Process payments, fulfil orders and arrange delivery
  • Provide order confirmations, tracking and customer support
  • Process returns, refunds, exchanges and complaints
  • Maintain accounts and remember customer preferences
  • Prevent fraud and protect the security of the store
  • Comply with legal obligations and respond to valid legal requests
  • Improve store functionality, products and customer experience
  • Display customer reviews where permission has been granted
  • Send marketing communications where the customer has consented or another lawful basis applies
  • Measure and improve advertising where applicable consent and law permit

Sharing Personal Information

Everden may share relevant information with:

  • Shopify, which hosts and supports the store
  • Payment processors and financial-service providers
  • Warehousing, fulfilment, shipping and tracking providers
  • Customer-support, review, email, analytics, fraud-prevention and technology providers
  • Advertising partners where permitted and, where required, consented to
  • Professional advisers, regulators, courts or public authorities where legally necessary
  • A buyer or successor in connection with a legitimate business sale, restructuring or transfer

Everden does not authorise these providers to use customer information for unrelated purposes merely because they receive information needed to perform a service.

Shopify

Shopify processes information about access to and use of the store to provide and improve its services. Information may be transferred to Shopify and its service providers in countries outside the customer's home country. Customers can review Shopify's consumer privacy information at https://www.shopify.com/legal/privacy/consumers.

Cookies and Similar Technologies

The store uses cookies and similar technologies for functions such as security, basket operation, checkout, preferences, analytics and advertising.

Strictly necessary technologies may operate without consent where the law permits. Non-essential analytics or advertising technologies will be used only where the required notice and consent mechanism has been provided. Customers can manage available choices through the store's cookie settings.

Marketing Communications

Customers can unsubscribe from promotional email using the link included in the message. Unsubscribing from marketing does not prevent Everden from sending essential transactional communications concerning an order or account.

Retention and Security

Everden retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, legal compliance, accounting, fraud prevention and dispute resolution.

Everden and its providers use reasonable organisational and technical safeguards. No internet transmission or storage system can be guaranteed to be completely secure.

International Transfers

Personal information may be processed outside the country in which the customer lives. Where UK or European data-protection law requires safeguards for an international transfer, Everden or its providers will rely on an approved adequacy decision, contractual safeguards or another lawful transfer mechanism.

Customer Rights

Depending on location and applicable law, a customer may have rights to:

  • Request access to personal information
  • Ask for inaccurate information to be corrected
  • Request deletion in eligible circumstances
  • Object to or restrict certain processing
  • Receive certain information in a portable format
  • Withdraw consent where processing relies on consent
  • Opt out of eligible targeted advertising, sale or sharing activities
  • Complain to the relevant data-protection authority

Everden may need to verify the requester's identity before completing a request. Exercising a privacy right will not result in unlawful discrimination.

UK customers may complain to the Information Commissioner's Office at https://ico.org.uk/ if they are dissatisfied with how their personal information has been handled, but Everden welcomes the opportunity to address the concern first.

Children

The store is not directed at children and Everden does not knowingly collect personal information from anyone below the applicable age of legal capacity. A parent or guardian who believes a child supplied information should contact Everden.

Third-Party Links

The store may link to third-party websites or services. Their privacy practices are controlled by their own policies, and Everden is not responsible for content or practices outside its control.

Changes to This Policy

Everden may update this Privacy Policy to reflect changes in its practices, services or legal obligations. The revised policy will be posted on the website with an updated date and any additional notice required by law.

Privacy Contact

For privacy questions or requests, contact:

Everden

Email: hellotryeverden@gmail.com

Address: 3/1, 27 McPhail Street, G40 1DN, United Kingdom

For applicable data-protection law, Everden is the controller of the personal information described in this policy.